Ten Tips For Optimizing Sign-up and Subscription Forms
Getting users to interact with your web site is of the utmost importance for any webmaster. The simple fact of the matter is that as soon as a user lands at your site your job is to sell them on something. Perhaps you're selling a product or a service. You might also be selling information, in which case positioning yourself as a real authority on your topic is your main task. For many webmasters the conversion goal is getting users to simply fill out a sign-up form. Whether for a newsletter you'll be mailing them or to gain access to a login-controlled section of your web site the last step of the process – the sign-up form – is of the utmost importance for your users. This is where they'll decide if they trust you, whether they really want what you're offering enough to give you their information or whether they'd rather get it from your competitor.
This list of optimization points to keep in mind for your sign-up pages should lead you in the right direction.
1. Only ask for what you need. If you're asking your users to sign up for your email newsletter do you really need to know their social security number? With all of the security scares dealing with identity users are more meticulous than ever about whom they give their detailed personal information to. Don't ask for their life story – just the details you'll need to identify/contact them.
2. Clearly mark your required fields. Make it obvious what information your users will have to enter to get what you're offering them. If they have to submit your form more than once to find out what they need to specify they'll grow impatient and maybe a little suspicious – two things you need to avoid.
3. Prominently note your sign-up policies. Include a reassurance that you won't sell your users information to a third party (and please, don't break this promise). Link to your privacy policy. This is important to internet users – they need to know they can trust you with their information.
4. Use pleasant colors. Don't use offensive colors or extreme contrasts. If your form is hideous or hurts people's eyes they certainly won't take the time to fill it out. Take a page out of Google's book – note their choice of soft colors in almost every user interface.
5. Test your form. There's nothing worse than thinking, "gee, no one has signed up in a while" and finding out that your form hasn't been functioning properly for a few days/weeks. Make sure to test your forms on a regular basis –if you're like most webmasters you're moving things around and editing files on a daily basis. You never know: you may have broken a piece of code by mistake. Better safe than sorry.
6. Reiterate the benefits. Face the fact that your users may have some doubts, and that these doubts will most likely surface at that final step of the sign-up process. Remind them once again why they're signing up for your service/product. Drive home the unique value once more in a friendly, concise manner.
7. Remind them they'll be able to unsubscribe. Not everyone wants to sign on for a long-term commitment. Provide an easy means for your members/users to unsubscribe from your service and stop receiving emails from you, and remind them of how easy this will be on your sign-up page.
8. Bring in test users. The best way to really test your sign-up form is to bring in less savvy users than yourself. It can be difficult to take a step back and see your own work the way the average user would. It's also difficult to self-test the usability of your web site and pages. The best way to find out how people will react to your form is to bring in some live guinea pigs. Send them to your home page, have them click through to your sign-up page and fill out the form – and closely monitor their response. People won't always be honest with you to your face so maybe an anonymous survey is in order – or perhaps just watch them closely and assess their reactions.
9. Minimize your form fill-out time. Internet users are notoriously impatient. You're not the only gig in town – if they feel antsy filling out your form they might just move along. Not everyone is going to have their hearts set on your product or service – make it painless for them.
10. Be pleasant and helpful with your error messages. "System Error 32034" is not a helpful or human message to provide your users if the form does not submit properly. Take the time to write custom errors messages that are apologetic and explain, if known, the reason the form did not go through. Perhaps the user neglected to fill out a required field in which case you should politely request that they provide that information. People make mistakes – help them along and they'll be less likely to abandon your sign-up form.
Labels: behavior, boost, conversion, conversions, increase, optimize, pages, rate, sign up, trust, user